Thank you for shopping with Pallet Paws. This Shipping Policy outlines how we process, ship, and deliver your orders.
1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays)
- Orders placed after cutoff times may be processed the next business day
- You will receive a confirmation email once your order has been processed
2. Shipping Locations
We currently ship to:
- United Arab Emirates (UAE)
- Selected international locations (if applicable)
If your location is not available at checkout, please contact us before placing your order.
3. Delivery Timeframes
Estimated delivery times:
- UAE: 2–5 business days
- International: 5–10 business days (may vary depending on destination)
Please note that delivery times are estimates and may be affected by external factors such as customs clearance, courier delays, or public holidays.
4. Shipping Fees
- Shipping fees are calculated at checkout based on your location and order size
- Free shipping may be offered on selected products or promotions
5. Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email
- A tracking number (if applicable)
You can use this tracking number to monitor your shipment status.
6. Incorrect Address
Please ensure that your shipping address is correct at checkout.
- We are not responsible for orders delivered to incorrect or incomplete addresses provided by customers
- If you notice an error, contact us immediately before the order is shipped
7. Delayed or Lost Shipments
While we strive to deliver orders on time:
- We are not liable for delays caused by courier services or unforeseen circumstances
- If your order is significantly delayed or lost, please contact us and we will assist you
8. Customs, Duties & Taxes
For international orders:
- Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer
- These charges are not included in the product price or shipping cost
9. Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the package and item
We will arrange a replacement or refund where applicable.
10. Contact Us
If you have any questions about shipping:
📧 Email: sales@palletpaws.store
🌐 Website: https://palletpaws.store/
