At Pallet Paws, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help with a simple and transparent returns and refund process.
1. Returns Eligibility
You may request a return or exchange within 7–14 days of receiving your order, in line with common UAE consumer practices.
To be eligible for a return:
- The item must be unused, unworn, and in original condition
- It must be returned in the original packaging
- All tags, accessories, and parts must be included
- Proof of purchase (order number or receipt) is required
These conditions help ensure a fair process for both customers and the business.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items that have been used, damaged, or altered after delivery
- Clearance or final sale items
- Hygiene-sensitive products (if applicable)
- Customized or personalized products
3. How to Request a Return
To initiate a return:
- Email us at sales@palletpaws.store
- Include your order number and reason for return
- Our team will review and provide return instructions
Do not send items back without prior approval.
4. Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- We recommend using a trackable shipping service
- Pallet Paws is not responsible for lost return shipments
5. Refunds
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection
- If approved, your refund will be processed to your original payment method
- Refunds are typically completed within 5–10 business days, depending on your bank
Refunds should generally be issued using the original payment method within a reasonable timeframe.
6. Exchanges
We only replace items if they are:
- Defective
- Damaged during delivery
- Incorrect item received
If you need an exchange, contact us at sales@palletpaws.store
7. Damaged or Incorrect Orders
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Provide photos or videos as proof
We will arrange a replacement or full refund at no additional cost.
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us at sales@palletpaws.store
9. Order Cancellations
- Orders can be canceled before they are shipped
- Once shipped, cancellation is no longer possible and the return process must be followed
10. Policy Updates
Pallet Paws reserves the right to update or modify this policy at any time. Updates will be posted on this page.
11. Contact Us
For any questions regarding returns or refunds:
📧 Email: sales@palletpaws.store
🌐 Website: https://palletpaws.store/
